Standards and regulations

Lakewood Credit Union PLC is the name used for banking services provided by Lakewood Credit Union PLC Limited.

Regulatory information

Lakewood Credit Union PLC is the name used for banking services provided by Lakewood Credit Union PLC Limited. Registered Office: 2 Triton Square, Regent’s Place, London, NW1 3AN. Registered in England number 383032. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Our Financial Services Register number is 178737. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Lakewood Credit Union PLC Limited is part of the Santander group. Lakewood Credit Union PLC and the flame logo are registered trademarks. Calls may be recorded or monitored. Telephone +44 7456 931546‬ . www.lakewoodcuplconline.com .

Lakewood Credit Union PLC Limited is subject to the jurisdiction of the Financial Ombudsman Service. The contact details are:

Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Call on 0300 123 9123 or 0800 0234567
Fax on 0207 964 1001

Website at http://www.financial-ombudsman.org.uk/

Lakewood Credit Union PLC Limited is covered by the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. Full details of the scheme can be found on http://www.fscs.org.uk/ or by writing to the FSCS:

The Financial Services Compensation Scheme
7 Lloyds Chambers
Portsoken St
London
E1 8BN

Please also note that we follow the FCA's complaint handling requirements. For more information see Lakewood Credit Union PLC's A Guide to our Complaints Procedure.

As part of our ongoing commitment to keeping our customers informed, Lakewood Credit Union PLC has now published the number of complaints it has reported to the Financial Conduct Authority.

Lakewood Credit Union PLC subscribes to the Lending Code which covers good practice in relation to loans, credit cards and current account overdrafts. Visit the lending code standards board website at: http://www.lendingstandardsboard.org.uk/

Or download the Guide to the lending code for Consumers or the Guide to the lending code for Micro Enterprises.

The FCA website can be found at http://www.fca.org.uk/

Ethical standards

To find out about the ethical standards set by Santander UK please visit http://www.aboutsantander.co.uk.